Privacy information

Your privacy is important to us. On this page we explain how we collect, use and protect your personal data, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and other applicable regulations.

Who we are

Etna Lava is responsible for the processing of your personal data. If you have any questions or requests regarding this policy, you can contact us by email at info@etnalava.it or at our physical address Via Sant’Antonino 35 – Linguaglossa.

What data we collect

1. Personal data provided by you
   When you contact us, book an excursion, or use our site, we may collect the following data:
   • First and last name
   • Email address
   • Phone Number
   • Payment details (if needed to complete a reservation)
2. Automatically collected data
   As you browse our site, we collect information through cookies and similar technologies, such as:
   • IP address
   • Type of device
   • Navigation preferences
   • Pages visited and time spent on the site

How we use your data

We use your personal information to:

• Manage your reservations and deliver our services.
• Responding to your inquiries.
• Improving the user experience on our site.
• Send promotional communications (only with your consent).

We do not use your information for purposes other than those above, unless you have given us explicit consent.

Who we share your data with

Your personal information is not sold to third parties. However, we may share it with:

• Service providers (e.g., payment processors or email marketing services) to enable us to offer you our services.
• Competent authorities, if required by law or to protect our legal rights.

All of our suppliers comply with confidentiality and data protection obligations.

Data retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Your rights

You have the right to:

• Access your personal data: you can request a copy of your data.
• Correct your information: if it is incorrect or incomplete.
• Delete your data: to the extent required by law.
• Limit treatment: under certain circumstances.
• Object to processing: if you no longer want us to use your data for specific purposes.
• Data portability: getting your data in a readable electronic format and transferring it to another service.

To exercise your rights, you can contact us at info@etnalava.it. We will respond to your requests within 30 days, except in complex cases.

Data Protection

We take technical and organizational measures to protect your data from unauthorized access, loss, or alteration. For example, we use encrypted connections (HTTPS) and limit data access to only authorized personnel.

Cookies and similar technologies

For more information about the use of cookies on our site, please see our [Politica sui Cookie](link to page).

Changes to the disclosure

This policy may be updated periodically to comply with new regulations or improvements to our services. We encourage you to check this page regularly to stay up-to-date.

Contact us

If you have any questions or concerns about our Privacy Policy or the processing of your data, please contact us at:

• Email: info@etnalava.it
• Address: 35 Via Sant’Antonino, Linguaglossa

Thank you for your trust! With Etna Lava, your privacy is always safe.